Healthcare doesn’t have to be cold or clinical. In this inspiring book, Prof. dr. Koen Kas shows how delight – surprise, empathy and human connection – can transform patient experiences. A practical guide for anyone who believes care should touch both body and soul.

What you’ll discover:
* Experience how care can surprise and delight, not just treat
* Find practical examples of empathy and connection in healthcare
* Learn how to transform healthcare moments into human experiences

This book is written for anyone who believes healthcare should touch both body and soul, and who wants to experience care that truly delights.